Business Training for Your Patient Coordinators and Guest Relations Transformation

Business Training for Your Patient Coordinators and Guest Relations Transformation
Online Videos and Manual Training

Are your patient coordinators and receptionists order takers or revenue generators?
Your medical spa reception team holds a very important position in your business! Implementing the content of this 3-hour training program will transform your front desk and reception department into a super successful revenue hub!

What You’ll Gain:

1. An entire structure for how to position the reception department
2. Improved call-to-reservation ratio
3. Increased medical aesthetics treatment and retail sales
4. Improved medical spa team and providers image
5. Ways to keep the medical providers motivated
6. Scripts, operating guidelines, and forms needed to succeed

Learn How To:

1. Effectively position the patient coordinators and reception department
2. Define the goals and responsibilities
3. Implement steps to maximize performance
4. Implement effective call management techniques
5. Maximize sales during check-in and check-out
6. Utilize scripts and strategies to generate more sales

What You’ll Receive:

1. 3-hour video presentation and MP3 audio file
2. PowerPoint presentation
3. A Guest Relations and or patient coordinator manual in a Word document for customization
4. A team test to assess knowledge and assist with implementation
5. Forms needed