Medical Aesthetics Consultation Manual

The Guest Consultation is one of the most important processes in your business. It’s part of your client journey model. It’s your revenue hub. Yet, most medical spas do not have a system in place for this process.

1. A systematic approach to reserving and conducting revenue generating consultations
2. Identify who should do the consultations
3. The ability to generate thousands of dollars by customizing programs for each guest

• Go beyond doing an a-la-carte consultation
• Implement the S.A.C.R.E.D. system, improve your guest experience and produce results
• Measure your consultation success
• Maximize revenue

• The Success with Guest Consultation Manual and The S.A.C.R.E.D. System
• The Consultation Forms

Manual Contents
I.  Guest Consultation Department Overview

1. Guest Relations Standards and Operational Procedure Manual
2. Consultation Department Goal and Mission
3. Consultant Position Description and Performance 
4. Expectations
5. Department Structure
6. Consultation Suite Standards 
7. Marketing Tools

II. The S.A.C.R.E.D. Analysis System 

1. S.A.C.R.E.D. Analysis System
2. Required Tools 
3. MedSpa Programs You Can Offer

III. Analysis Equipment Guidelines

1. Analysis Equipment Purpose 
2. Equipment Options
3. Dos and Don’ts

IV. Analysis Guidelines

1. Understanding the Skin
2. Skin Care Analysis 
3. Required Tools
4. Review Questions

V. The P.R.I.D.E. System
VI. Guest Satisfaction Survey
VII. Implementation Guidelines