Medi/Spa Reception Department Transformation

Are Your Spa's Receptionists Order Takers Or Revenue Generators?

Fact: In most spas, the reception department is usually regarded as an entry level position within the spa structure (BIG mistake), even though they play key spa roles. Spa Reception & Profits Will Help You to Transform the Department & Experience Exponential Growth!
What You'll Gain
1. Enhanced guest experience
2. Elevated call to reservation ratio
3. Increased treatment and retail sales revenue
4. Improved spa image
5. A boost to everyone’s income within the spa
Learn How To
1. Effectively position the reception department
2. Define the receptionist’s goals and responsibilities
3. Implement steps to maximize the receptionist’s performance
4. Call management techniques
5. Maximize sales during check-in and check-out
6. Utilize scripts and strategies to generate more sales
7. Convert a la carte treatments into two treatments or more
What You'll Receive
1. 3 hour USB
2. Receptionist Position Description
3. Reception Department Daily Performance Calculator


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