Business Training for Your Patient Coordinators & Guest Relations Team

Online MBU Video Training • Manual • Scripts • Tools • 8 Power Modules

Are your patient coordinators and guest relations team simply order takers or are they trained, confident revenue generators?

Your reception department is one of the most influential and underestimated profit centers in your medical practice. With the right systems, communication skills, and structure, they can transform the guest experience, support providers at a higher level, and generate significant recurring revenue.

This newly expanded 8-module Guest Relations Mastery Program gives your team the training, tools, and confidence needed to elevate performance in every area of the client journey . From a lead to the first phone call, to the final checkout. Through step-by-step videos, an editable manual, scripts, forms, and implementation tools, your team will learn how to convert more leads, master calls, deliver 5-star check-ins, and turn check-outs into powerful growth opportunities.

If you're ready to stop leaving money on the table and build a high-performing Guest Relations department, this program is your complete solution.

What You’ll Gain

✔ A clear structure to position Guest Relations as a strategic revenue-producing department
✔ Improved conversion rates from inquiries to consultations and appointments
✔ Increased retail, upgrades, and membership sales at checkout
✔ A more polished, professional, and confident Guest Relations team
✔ Tools and scripts that guide consistent high performance
✔ Better alignment between Guest Relations and providers
✔ A seamless, elevated guest experience that drives loyalty and retention

 What You’ll Learn (The Four C’s System + Department Development)

Your team will complete eight 1-hour online modules designed to transform everyday interactions into predictable revenue opportunities.

1. Conversion – Turning Leads Into Appointments

Your team will master how to confidently convert new inquiries into consultations and scheduled treatments.
Skills include:

• Understanding guest needs
• Communicating value
• Reducing hesitation
• Guiding prospects to take action

2. Call Management – Incoming & Outgoing Calls

Your team receives an entire system for:

• Handling price inquiries
• Managing objections
• Responding to service questions and reserving consultations
• Performing outbound follow-up calls
• Increasing call-to-reservation ratios

Every call becomes an opportunity to grow the practice.

3. Check-In – Creating a 5-Star Welcome Experience

Your team learns how to:

• Set the tone for a successful visit
• Prepare guests for their treatment
• Reinforce treatment plans
• Support providers for maximum efficiency
• Deliver a seamless guest experience

4. Check-Out – Transforming Goodbye Into Growth

Your team will master:

• Reserving future appointments
• Utilizing the Guest Recipe Form to drive homecare purchases
• Introducing and enrolling memberships
• Supporting recommended treatment plans
• Increasing upgrades and retail sales

Checkout becomes a revenue moment — not a transactional goodbye.

⭐ What You’ll Receive

This program includes every resource your team needs to succeed:

✔ Eight 1-Hour Training Videos
Step-by-step modules that break down every part of the Guest Relations process.

✔ Full MP3 Audio Files
Perfect for learning on the go.

✔ Complete Presentations
Clear, visual guidance for every system.

✔ Editable Guest Relations Manual (Word Document)
Customize processes, expectations, and standards for your practice.

✔ All Scripts & Communication Tools
Phone scripts, call guides, objection handling, check-in/out scripts, membership language, and more.

✔ Daily Operating Guidelines & Checklists
Clear workflow expectations for consistency and accountability.

✔ Team Knowledge Assessment
A test to reinforce training and measure understanding.

✔ All Forms & Supporting Documents
Including the Guest Recipe Form, call logs, tracking sheets, and performance tools.

⭐ The Transformation

By the end of this program, your Guest Relations team will:

✔ Communicate with confidence
✔ Convert more leads into appointments
✔ Elevate check-in and check-out experiences
✔ Increase treatment, retail, and membership sales
✔ Support providers more effectively
✔ Strengthen guest loyalty and retention
✔ Function as a unified, revenue-focused department

Your front desk becomes your Frontline Revenue Team, polished, empowered, and performing at the highestlevel.